Terms & Conditions

TERMS AND CONDITIONS 

By placing an order with Personalised Treasures you will be agreeing to the below Terms & Conditions: 

Making Purchases: 

To make a purchase just browse the relevant pages and press the 'add to cart' button to add it to your basket. When you have finished, click on the basket summary button (number of items in your basket) in the top right corner of the page and you will be able to complete your purchase. If you are not already logged in to your account, you will need to complete a short registration. Once logged in, select your shipping and billing address and choose a Shipping method. Make sure you tick the 'I agree with the terms of service' button at the bottom

Payment & Secure Online Shopping: 

We accept payments through PayPal , this is a safer, faster, more secure way to pay online - your financial details are never shared. PayPal uses state of the art encryption to automatically encrypt all sensitive information sent between your computer and their systems, ensuring your information is kept private. See www.paypal.co.uk for further details. 

You can pay using your debit or credit card (no need to register for paypal account) or using your existing PayPal account 

Prices: 

Prices and availability are subject to change without prior notice. 

Supplying stamping info: 

During the PayPal payment process, please leave a note in the 'Add a Note to seller' field stating what you would like me to stamp on your chosen item. If you fail to locate this field, you can also contact me by using the Contact Us online form or by Facebook or email. 

I have indicated the maximum number of words or characters that can be stamped on in the description of each item. 
However, this number is an estimate and it can vary depending on the text chosen. In some cases, I will have to contact you to shorten your text to fit individual stamping blanks. 

Delivery Charges: 

UK and Northern Ireland : Orders are posted using Royal Mail and are charged at £2.50 per order (on most items). 

International orders: We do accept international orders, please select your country during the checkout process. Orders are posted using Royal Mail Airmail Tracked or Tracked & Signed

Delivery Times: 

Most orders are posted 3-5 days after the receipt of payment and instructions. However, as all jewellery is handmade, the despatch time can sometimes increase up to 7-10days from the receipt of the payment and instructions. For urgent deliveries, please contact us prior to placing your order. 

Delivery time in the UK by Royal Mail 1st Class Post is 1-5 days from despatch (please note we can not be held responsible for delays caused by Royal Mail).
Delivery times outside the UK varies depending on your country. Shipping to the US takes about 2 weeks (it can occasionally take up to 4-5 weeks). 
Royal Mail will only class parcels as lost after 25 business days from the original delivery date (or after 15 working days for UK parcels). It is only after this period has passed that I can offer replacements or refunds of undelivered orders.

Returns: 

As all jewellery is handmade and personalised to order, we can not offer refunds. However, please contact us should your personalised jewellery arrive damaged or in unsatisfactory condition. 

Private Policy: 

Personal details given at the time of ordering are used solely for completing your order, they will not be passed onto any third parties. If you place an order you will occasionally receive marketing emails from Personalised Treasures. These emails feature new products, latest news and offers. You have the option to unsubscribe should you wish to no longer receive any marketing emails from me. 

Other Terms & Conditions: 

As all of my personalised jewellery is handmade, there could be slight discrepancies from the photos in my shop and actual piece received. I try to give a detail description of each necklaces as best as possible. 

Photos in this shop are not to scale, please read each description for sizes or contact me for more details. Each monitor displays colours differently and gives varying results. 

Please be aware that all stamping is created by hand rather than machine and therefore letter will not always be aligned perfectly. This should not be considered a fault but a part of the handmade jewellery's charm. 

We cannot guarantee the 'lifelong' properties of the jewellery. Please bear in mind that all silver jewellery tarnishes with time and wear. Copper will darken in short time due to oxidisation creating a lovely aged effect. To prolong your jewellery's original condition, please follow my 'caring for your jewellery' instructions below. 


Please note, we will not be held liable for any direct, indirect, incidental or consequential damages arising out of the use of jewellery bought from this site. 

Caring For Your Jewellery: 

To take care of jewellery, polish it frequently and quite gently with silver polishing cloth to avoid tarnish (do not use silver dip). We recommend you protect your jewellery by wrapping it soft fabric and storing it in a cool, dry place, keeping individual pieces separate to avoid scratching. 

Avoid contact with chemicals, perfume, hairspray and deodorant as this would alter your jewellery's appearance over time. We strongly recommend that you remove all jewellery when showering, swimming, sleeping or undertaking manual work or exercise. 

By placing an order with Personalised Treasures you will be agreeing to the above Terms & Conditions 
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